General terms and conditions

www.coboco.uk

Article 1 - Definitions

In these general terms and conditions, the following terms shall have the following meanings:

Reflection period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person not acting in the exercise of a profession or business and concluding a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract that relates to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period of time;
Durable data carrier: any means that enables the consumer or the company to store information addressed to him/her personally in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
Distance contract: an agreement whereby, up to the moment of conclusion of the agreement, exclusive use is made of one or more techniques for distance communication within a system organised by the entrepreneur for distance selling of goods and/or services;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having come together in the same room at the same time
General Terms and Conditions: the present General Terms and Conditions of the Entrepreneur.

Article 2 - Identity of the Entrepreneur
E-mail address: On request
Chamber of Commerce number: 81544243
Company name: JON E-COM

Article 3 - Applicability

These general terms and conditions apply to every offer by the entrepreneur, every distance contract concluded and orders between entrepreneur and consumer.

Before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and they will be sent to the consumer free of charge as soon as possible upon request. free of charge.

If the distance contract is concluded electronically, in deviation from the previous paragraph, the consumer will be provided with the text of these general terms and conditions in electronic form prior to the conclusion of the distance contract, in such a way that he can easily store them on a durable website. medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

If special product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the provision most favourable to him.

If at any time one or more provisions of these General Terms and Conditions should be or become invalid in whole or in part, the remaining part of the Agreement and these General Terms and Conditions shall remain in force and the provision in question shall be replaced without undue delay, in mutual consultation, by a provision that comes as close as possible to the scope of the original provision.

Situations not provided for in these General Terms and Conditions are to be assessed ‘in the spirit’ of these General Terms and Conditions.

Any lack of clarity concerning the interpretation or content of one or more provisions of our General Terms and Conditions should be interpreted ‘in the spirit’ of these General Terms and Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this must be explicitly stated in the offer.

The offer is subject to reservation. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services on offer. The description is sufficiently detailed to enable a proper assessment of the offer by the entrepreneur

offer of the consumer possible. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

The images of the products are a true representation of the products offered. The Contractor cannot guarantee that the colours displayed correspond exactly to the actual colours of the Products.

Each offer contains information from which the consumer can ascertain which rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding import customs clearance costs and sales tax. These additional costs are at the customer's expense and risk. The postal and/or courier service uses the special regulation for postal and courier services when importing. This scheme applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier company collects VAT (also in connection with customs clearance costs) from the recipient of the goods;

any shipping costs;

the method of conclusion of the contract and the measures required for that purpose;

whether or not the right of withdrawal is applicable;

the method of payment, delivery and performance of the agreement;

the period for accepting the offer or the period within which the trader guarantees the price;

the height of the tariff for distance communication, if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;

whether the agreement will be archived after its conclusion and, if so, how it can be consulted by the consumer;

the manner in which the consumer, before concluding the agreement, can verify the data he has provided in the context of the agreement and, if desired, correct them;

any languages other than Dutch in which the agreement can be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically;

and the minimum duration of the distance contract in the event of a longer transaction.

Optional: available sizes, colours, material types.

Article 5 - The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and the conditions stated therein have been met.

If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to protect the electronic data transfer and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can inform himself - within legal frameworks - about the ability of the consumer to meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the remote agreement. If, based on this research, the entrepreneur has good reasons not to enter into the agreement, he has the right to refuse an order or application or to attach special conditions to the implementation.

The entrepreneur will provide the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

The address of the establishment of the entrepreneur, where the consumer can go with complaints;
The conditions and manner in which the Consumer may exercise the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
the information on guarantees and existing after-sales services;
the details referred to in article 4 paragraph 3 of these conditions, unless the trader has already provided the consumer with these prior to concluding the contract;
the conditions for terminating the agreement, if the agreement has a duration of more than one year or is of indefinite duration.
In case of a contract of duration, the provisions of the previous paragraph only apply to the first delivery.

Each Agreement is concluded under the suspensive condition of sufficient availability of the Products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the possibility of dissolving the Agreement without giving reasons for a period of 30 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and the entrepreneur.

During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the Product to the Entrepreneur with all delivered accessories and - to the extent possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the Entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he must notify the Entrepreneur of this within 30 days of receiving the Product. The consumer should make this known in the form of a written notification/email. After the consumer has made it known that he wishes to exercise his right of withdrawal, he must return the product within 30 days. The consumer must prove that the delivered product was returned on time, e.g. by a proof of posting.

If, after the expiry of the periods mentioned in paragraphs 2 and 3, the consumer has not expressed his wish to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the goods are at his expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 30 days after revocation. The condition is that the goods have already been received by the entrepreneur or that conclusive evidence can be provided that the goods have been returned in full.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer from the right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the

exclusion of the right of withdrawal only applies if the trader made this clear when making the offer, or at least in good time before concluding the contract.

Exclusion of the right of withdrawal is only possible for products

prepared by the trader in accordance with the consumer's specifications
Which are clearly personal in nature;
Which cannot be returned due to their nature;
Which spoil or age quickly;
Whose price is subject to fluctuations on the financial market over which the entrepreneur has no control.
over which the entrepreneur has no control;

For individual newspapers and magazines;
For audio and video recordings and computer software of which the consumer has broken the seal.
For hygiene products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services

for accommodation, transport, catering or leisure activities to be performed on a certain date or during a certain period;
the delivery of which commenced with the consumer's express consent before the withdrawal period had expired;
on betting and lotteries.


Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services on offer will not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market over which he has no influence, with variable prices. This connection to fluctuations and the fact that the prices mentioned are recommended prices shall be stated with the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed to them and:

they result from legal provisions or regulations; or
the consumer has the right to terminate the agreement from the day on which the price increase takes effect.
Under Article 5(1) of the VAT Act 1968, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. Accordingly, the postal or courier company will recover import VAT and/or customs clearance costs from the customer. The entrepreneur therefore does not charge VAT.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of misprints and typesetting errors. In case of printing and typesetting errors, the Contractor is not obliged to deliver the Product at the incorrect price.

Article 10 - Performance and warranty

The Contractor guarantees that the products and/or services comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or fitness for use and the legal provisions and/or government regulations applicable at the time of the offer. conclusion of the contract. If agreed, the Contractor also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the contract.

Any defective or wrongly delivered products should be reported to the entrepreneur in writing within 30 days after delivery. The products should be returned in the original packaging and in new condition.

The entrepreneur's guarantee period is equal to the manufacturer's guarantee period. The Contractor is never responsible for the ultimate suitability of the Products for each individual application by the Consumer, nor for any advice regarding the use or application of the Products.

The guarantee does not apply if:

The Consumer has repaired and/or modified the delivered Products himself or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or treated on the packaging;

The defectiveness is entirely or partially due to regulations that the State has set or will set regarding the type or quality of the materials used.

Article 11 - Delivery and execution

The Company shall take the greatest possible care in accepting and executing orders for Products.

Subject to the provisions of article 4 of these general terms and conditions, the Company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs and the right to possible damages.

In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.

If delivery of an ordered product is not possible, the entrepreneur will make an effort to provide a replacement article. The fact that a replacement article is delivered shall be communicated in a clear and comprehensible manner no later than at the time of delivery. With replacement articles, the right of withdrawal cannot be excluded. The costs of the return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of Products rests with the Entrepreneur until the moment of delivery to the Consumer or a representative designated in advance and made known to the Entrepreneur, unless explicitly agreed otherwise.

Article 12 - Long-term transactions: duration, termination and renewal

Termination

The Consumer has at all times the right to terminate an open-ended contract for the regular supply of goods (including electricity) or services, subject to agreed termination rules and a maximum notice period of one month.

The place of delivery is the address which the consumer has made known to the company.

The consumer may terminate a fixed-term contract that was concluded for the regular delivery of products (including electricity) or services at any time towards the end of the fixed term in accordance with the applicable termination rules and with a notice period not exceeding one month.

The consumer may terminate the contracts referred to in the previous paragraphs

terminate them at any time, and not only at a specific time or during a specific period;

terminate them at least as they were entered into by him;
always terminate them with the same notice period that the entrepreneur has set for himself. Renewal

A contract entered into for a definite period of time, which extends to the regular supply of goods (including electricity) or services, cannot be tacitly extended or renewed for a definite period of time.

Contrary to the previous paragraph, a fixed-term contract that has been entered into for the regular supply of daily or weekly newspapers or magazines may be tacitly renewed for a fixed term of no more than three months if the consumer has the option to terminate this renewed contract by the end of the term. the renewal with a notice period of no more than one month.

A fixed-term contract for the regular supply of goods or provision of services may only be tacitly extended for an indefinite period of time if the consumer has the right to terminate the contract at any time giving not more than one month's notice. not more than three months if the subject of the contract is the regular supply of daily or weekly newspapers or magazines, but less than once a month.

A temporary agreement for the regular supply of daily or weekly newspapers and magazines by way of introduction (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period has expired.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after the expiry of one year with a notice period of one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period referred to in article 6 paragraph 1. In the case of an agreement to provide a service, this period starts after the Consumer has received the confirmation of the agreement.

The Consumer has the duty to report inaccuracies in the data provided or the payment indicated to the Operator without delay.

In case of non-payment by the Consumer, the Operator is entitled, subject to legal restrictions, to charge all reasonable costs to the Consumer. communicated to him in advance.

Article 14 - Complaints

Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 30-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute settlement procedure.

A complaint does not suspend the obligations of the Entrepreneur, unless the Entrepreneur indicates otherwise in writing.

If a complaint is found by the Entrepreneur to be well-founded, the Entrepreneur shall, at his discretion, replace or repair the delivered Products free of charge.

Article 15 - Disputes

To agreements between the Entrepreneur and the Consumer to which these general terms and conditions apply, only Dutch law applies. Even if the Consumer lives abroad.

Article 16 - SMS marketing

By agreeing to Coboco's SMS marketing at checkout and initiating a purchase or signing up through our subscription tools, you agree to receive recurring SMS notifications (for your order, including reminders of aborted purchases), SMS marketing offers and transactional texts, including requests for reviews from us, even if your mobile number is registered on a state or federal call-me-not list. The frequency of messages varies. Consent is not a condition of purchase.

If you wish to opt out of receiving SMS marketing messages and notifications, please reply STOP to each mobile message sent by us or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. We do not charge for the Service, but you are responsible for all fees and charges charged by your wireless service provider for text messages. Message and data rates may apply.

If you have any questions, you can text HELP to the number from which you received the messages. For more information, you can also contact us via the contact page.

We have the right to change the phone numbers or shortcodes we use to operate the Service at any time. In such cases, you will be notified. You agree that messages you send to a telephone number or short code that we have changed, including STOP or HELP requests, may not be received, and we will not be liable for fulfilling any requests in such messages.

To the extent permitted by law, you agree that we will not be liable for any unsuccessful, late or misdirected delivery of information sent through the Service, for any errors in such information and/or for any action you take or fail to take relying on the information or the Service.

Your right to privacy is important to us. You can read about how we collect and use your personal data in our privacy policy.

 

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute settlement procedure.


A complaint does not suspend the obligations of the Entrepreneur, unless the Entrepreneur indicates otherwise in writing.

If a complaint is found by the Entrepreneur to be well-founded, the Entrepreneur shall, at his discretion, replace or repair the delivered Products free of charge.

Article 15 - Disputes

To agreements between the Entrepreneur and the Consumer to which these general terms and conditions apply, only Dutch law applies. Even if the Consumer lives abroad.

Article 16 - SMS marketing

By agreeing to Coboco's SMS marketing at checkout and initiating a purchase or signing up through our subscription tools, you agree to receive recurring SMS notifications (for your order, including reminders of aborted purchases), SMS marketing offers and transactional texts, including requests for reviews from us, even if your mobile number is registered on a state or federal call-me-not list. The frequency of messages varies. Consent is not a condition of purchase.

If you wish to opt out of receiving SMS marketing messages and notifications, please reply STOP to each mobile message sent by us or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. We do not charge for the Service, but you are responsible for all fees and charges charged by your wireless service provider for text messages. Message and data rates may apply.

If you have any questions, you can text HELP to the number from which you received the messages. For more information, you can also contact us via the contact page.

We have the right to change the phone numbers or shortcodes we use to operate the Service at any time. In such cases, you will be notified. You agree that messages you send to a telephone number or short code that we have changed, including STOP or HELP requests, may not be received, and we will not be liable for fulfilling any requests in such messages.

To the extent permitted by law, you agree that we will not be liable for any unsuccessful, late or misdirected delivery of information sent through the Service, for any errors in such information and/or for any action you take or fail to take relying on the information or the Service.

Your right to privacy is important to us. You can read about how we collect and use your personal data in our privacy policy.