FAQ (frequently asked questions)
Questions about your order
Question: When can I expect my order?
Answer: The average delivery time is 10 to 14 days.
Question: The expected delivery time has passed, what is the status of my order?
Answer: In 99% of cases orders are delivered on time. Unfortunately, it may happen that an order is delayed in the delivery process.
Have you not received your order 3 days after the scheduled delivery date? If so, please contact us.
Question: There are products missing from my order.
Answer: If you have ordered multiple products, they may be shipped separately. There is usually a difference of 3 working days between the first and second package.
Question: What are the shipping costs?
Answer: We will pay the shipping costs for your order.
Questions about returns or exchanges
Question: I am not satisfied with my order, can I return it?
Answer: Yes, you can return any order within 14 days.
Question: I want to return an item, what should I do?
Answer: Go to our exchange and returns page. There you will find a 4-step plan for returning your order.
Questions about your Track and Trace
Question: Where can I find my tracking code?
Answer: You can find the track & trace code on the confirmation page of your order. Have you lost the page? Then send us an email and we will send it to you manually.
Question: The tracking code does not display any information, how is this possible?
Answer: Once your parcel has arrived at the mail-order company, the tracking information is available. Please note that there may be a delay in between.